Find my reservation

No account to create, no password to remember. Everything you need is already in your inbox — and if you can't find it, this page tells you what to do.

Your confirmation is in your email inbox

Once your payment is confirmed, we will send you a summary email. This serves as your booking confirmation: please keep it, it contains all the necessary information.

Your order number ;
The experience booked and, for escape games, the date and time ;
The meeting point , with its location link;
The number of participants;
For treasure hunts, the link or QR code for your mission.

Can't see it? Check your spam folder and, in Gmail, the "Promotions" and "Social" tabs. Search for " Les Mystères de Marrakech " in your email's search bar rather than scrolling through your inbox: it's faster and it also brings up archived emails.

Change my reservation

A change of date or time must be requested at least 24 hours before the original time slot. A message on WhatsApp is all it takes: simply include your order number and the new desired date.

We are doing everything we can to find a time slot for you, but rescheduling remains subject to availability. Therefore, we cannot guarantee it in advance.

The number of participants can also be adjusted, within the limits of available places and the minimum applicable to the experience.

Cancel my reservation

The conditions depend on what you have booked.

Escape games with a time slot

Free cancellation and full refund up to 48 hours before departure. After that, the booking is no longer refundable: the Game Master and, if applicable, the vehicle are fully committed.

Treasure hunts without a date

Full refund within 14 days of purchase, provided the mission link or QR code has not been activated. Once the link is opened, the service is considered completed.

All refunds are issued in euros, for the exact amount paid, to the payment method used for the order. Depending on your bank, please allow a few business days for the refund to appear.

The details are in article 08 of our General Terms and Conditions of Sale.

I really can't find my confirmation

This happens, often because the address entered when placing the order contained a typo. Please write to us indicating:

Your name as it was entered when placing the order;
Theemail address used — even if you are not sure;
The reserved experience ;
The expected, or approximate, date ;
The order number, if you have it.

We find it and send it back to you. There's nothing to prove and nothing to justify.

The day of your mission

For escape games, arrive at the meeting point 10 minutes before the scheduled time: time to welcome you, give you the equipment and set the scene.

If you are going to be late, please let us know immediately on WhatsApp. The delay will be deducted from your mission time, and if you are more than 20 minutes late, the session may be cancelled without a refund—but as long as we hear from you, we will do our best.

For treasure hunts, there is no set time: you start whenever you want, by opening the link for your mission.

A question, an unexpected event?

Write to us, a real person will reply. Remember to include your order number; it saves us a round trip.

WhatsApp: +212 6.63.13.45.59 contact@lesmysteresdemarrakech.com

Assistance available every day from 9am to 7pm.